Payments, Taxes, Shipping & Returns

PRICES & TAXES

Listed prices are in Australian Dollars (AUD) and exclusive of GST (Goods and Services Tax). GST is only applicable to orders having an Australian delivery address. To convert AUD to your currency click here for XE Currency Converter.
For international customers, please note your order may be subject to import taxes. Lightdream does not collect taxes for foreign countries.

Payment in full is required prior to shipping. Credit/Debit card & EFT are the available payment options. Australian orders are usually shipped the same day (if a business day) by Express Post but can also be delivered by Uber or Didi or collected from our shop in Burwood (Sydney).

If you qualify for a trade account please complete the form located in the Info tab. Note: If you are an existing customer you already have a trade account.
International orders are welcome and can be completed online. If you cannot place your order please contact us via the contact page.

SHIPPING FEES AND DELIVERIES
FOR AUSTRALIA

Orders will be shipped within 24 hours of confirmation of payment but are normally shipped the same day the order is placed (Business days, Mon-Fri). Please check your email (including junk folder) for updates on shipping.

All orders under $250.00 are shipped by Express Post Fee: $11.50 + GST Delivery next business day: East coast capital cities, Adelaide
Free shipping available by Parcel Post for Australian orders over $250.00.

 

ALTERNATIVE DELIVERIES

Click & Collect from Shop 1, 79-81 Liverpool Rd Burwood NSW 2134 Australia.
PO Boxes are acceptable as we ship by post.
24/7 Parcel Lockers are widely available in a number of cities. Check your closest parcel locker here.
Uber is available for deliveries in Sydney. Deliveries are usually within two hours of the order being placed. Cost is Uber charge.

PAYMENT
EFT or Credit/Debit Card. Select option on the checkout page.

FOR INTERNATIONAL ORDERS
Standard Post International Fee: $20.00 or 35.00AUD Delivery: 6+ bus. days
Express Post International Fee: $40.00 or 55.00AUD Delivery: 4+ bus. days

Order directly online from the following countries.
USA, UK, NZ, Canada, Cyprus, Finland, France, Germany, HK, Italy, Israel, Japan, Netherlands, Norway, Portugal, Singapore, Spain, Sweden, Switzerland and Vietnam.
If your country is not listed please contact us on our Contact page.

PAYMENT
Credit/Debit Card.

TRACKING

The tracking number for your order will be emailed to you after dispatch.

CANCELLATIONS & RETURNS

Customers who wish to cancel their order after payment please contact us by phone or email asap. There is no penalty for cancellation. Customers who wish to return goods that they have purchased please contact us by email with details. Provided you contact us within 30 days of delivery and the goods are unused, unopened and in the same condition as shipped, you will receive a full refund less postage costs.

TRADE ACCOUNT

Available to Australian based electricians, cabinet makers, builders and resellers. Please complete the form here and we will contact you shortly.